What This FAQ Covers and How to Use It
This FAQ is organized around the questions that come up most in our support queue — not a generic list, but the real things you ask when something needs sorting. Each answer walks through the actual step or process so you know what to expect before you reach out. Account login issues, OTP flow, wallet linking for GoPay, deposit confirmation delays, withdrawal
verification — they're all here. If your question sits outside these topics, our live support channel can pick it up directly. Players in Bandung and Surabaya reach our support team through the same channels as everyone else, so there's no regional queue to worry about. We keep this page updated whenever a process changes, so check back here first before submitting a
ticket. Local payment answers cover DANA, OVO, and GoPay specifically — we don't reference wallets from other markets.
- DANA
- OVO
- GoPay